{"id":11798,"date":"2025-10-09T07:56:26","date_gmt":"2025-10-08T23:56:26","guid":{"rendered":"https:\/\/klhappenings.com\/?p=11798"},"modified":"2025-10-09T07:56:28","modified_gmt":"2025-10-08T23:56:28","slug":"celcomdigi-has-launched-its-new-unified-mobile-app-celcomdigi-app","status":"publish","type":"post","link":"https:\/\/klhappenings.com\/?p=11798","title":{"rendered":"CelcomDigi has launched its new unified mobile app – CelcomDigi app"},"content":{"rendered":"\n

PETALING JAYA, 7 October 2025 –<\/strong> CelcomDigi Berhad (\u201cCelcomDigi\u201d) today unveiled the CelcomDigi app, the company\u2019s new mobile app that unifies the best of two trusted apps \u2013 Celcom Life and MyDigi \u2013 into a one powerful, secure digital experience for its customers. Developed in-house, the CelcomDigi app brings together everything customers need to take control of their digital lifestyle. The app brings new features that provide elevated convenience, easy access to more value-added services, always-on support and rewards, all within a secure, intuitive and easy-to-use interface.<\/p>\n\n\n\n

The launch of the CelcomDigi app marks a major milestone in CelcomDigi\u2019s post-merger integration and transformation journey to deliver superior customer experience to all its customers. The app, which is replacing the current Celcom Life and MyDigi apps, represents the final and most critical piece in CelcomDigi\u2019s brand unification efforts. Over the past three years, the company has made strong progress in establishing a single, unified CelcomDigi brand across its product and service offerings, retail touchpoints and online store, all supported by Malaysia\u2019s widest, fastest and secure network. Going forward, the new app, which serves the largest customer base of over 20 million, will be the primary digital touchpoint for delivering seamless, personalised digital experiences at scale, reinforcing CelcomDigi\u2019s commitment to building a truly integrated and customer-first journey.<\/p>\n\n\n\n

CelcomDigi\u2019s Acting Chief Executive Officer Albern Murty said, \u201cThis launch is the representation of our commitment to being customer obsessed. This new app combines the best of both of our existing apps, enhanced with new service features, and layered with the AI technology for support and security. It delivers an experience that puts everything in the palm of your hand, giving you full control over your digital services and connectivity needs. This is us reimagining how we engage our customers, who are now at the centre of every interaction and transaction and driving the next wave of growth and value for our business.\u201d<\/p>\n\n\n\n

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Everything you need, all in one app<\/strong><\/p>\n\n\n\n

The CelcomDigi app is shaped by real insights from over 10 million customers, and further refined through feedback from more than 100,000 beta testers. The app is designed around three key themes – Everyday Convenience, Digital Lifestyle, Built-in and Creating Delightful Moments.<\/p>\n\n\n\n

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  1. Everyday Convenience<\/strong> – Features underthis theme are designed to address real customer pain points by making everyday tasks easy and elevating convenience. From Everything in one, <\/strong>which allows multiple lines and services to be managed seamlessly within a single app to Auto-Reload Magic<\/strong>, that ensures prepaid customers\u2019 lines stay active and never run out of credit for uninterrupted usage.<\/li>\n<\/ol>\n\n\n\n