Committed to Provide Reliable Service for BYD Customers Nationwide
In meeting the nation’s growing demand for innovative electric vehicles (EVs), Sime Motors, the official distributor of BYD cars in Malaysia, continues to deliver exceptional care and peace of mind to all BYD owners in the country. As 2024 draws to a close, Sime Motors marks the expansion of its comprehensive BYD aftersales network to 21 service centres nationwide to date.
Comprehensive BYD Aftersales Network in Malaysia
With 21 service centres strategically covering both Peninsular and East Malaysia, including 17 Authorised Service Centre equipped with Body & Paint (B&P) services, the extensive BYD aftersales network provides seamless support, with a focus on customer accessibility spanning key regions such as Penang, Klang Valley, Johor Bahru, East Coast, Sarawak and Sabah. These facilities providing expert body repair services, supported by certified EV technicians equipped with advanced tools and hydraulic parking bays.
BYD State-of-the-Art Facilities
BYD Sime Motors prioritises efficiency and customer satisfaction through state-of-the-art facilities to ensure a holistic ownership experience where vehicles are cared for with precision.
- Centralised Parts Distribution Centre (PDC):
A digitally managed hub ensuring timely and sufficient parts delivery to service centres and dealers nationwide. With optimised inventory and streamlined distribution, BYD guarantees minimal downtime for vehicle repairs. (Picture Refer Appendix 3 & 4)
- Pre-Delivery Inspection (PDI) Centre:
This advanced facility ensures every vehicle undergoes rigorous quality assurance checks before being delivered to customers. It is equipped with a three-level mechanical parking system, optimising space efficiency while securely accommodating vehicles during the inspection and preparation process. (Picture Refer Appendix 10)
- BYD Service Centres with Advanced EV Tools:
All BYD service centres are equipped with specialised tools for EV maintenance. Customers can enjoy a premium lounge experience with comfortable seating and workspaces while their vehicles are being serviced. (Picture Refer Appendix 5 & 6)
- Body & Paint (B&P) Centres:
BYD Sime Motors provides professional body repair services using state-of-the-art equipment. Trained technicians ensure every repair meets original manufacturer standards, restoring vehicles to pristine condition. (Picture Refer Appendix 1 & 2)
Skilled Electric Vehicle Technicians
BYD’s service excellence is driven by its team of BYD certified High Voltage (HV) technicians, with ongoing training to ensure 100% certification. These professionals undergo extensive, multi-level programmes, making them fully equipped to deliver top-tier EV maintenance and repair services. (Picture Refer Appendix 7 & 8)
Comprehensive Warranty and 24/7 Roadside Assistance
In line with its commitment to providing peace of mind, Sime Motors offers extensive warranty packages and exceptional customer support services, including:
- 6 years or 150,000 km for the vehicle
- 8 years or 160,000 km (battery replacement is provided if the SOH falls below 70%)
- 8 years or 150,000 km for the drive unit
For further customer support, the BYD Customer Care line is available at 1300-38-1888, operating Monday to Friday, from 8 am to 5 pm, offering assistance for inquiries and feedback. Additionally, BYD Roadside Assistance is also offered 24/7 service across Malaysia through BYD Customer Care Line, ensuring that help is always available when needed. (Picture Refer Appendix 9)
Flexible Service Packages for Every Need
In addition to warranty and roadside assistance, BYD offers Service Packages that are tailored to suit varying customer needs. Available in 3, 6 and 8-year options, these packages come in Standard and Plus tiers to accommodate both customer’s high and low usage patterns. These packages can be purchased separately or bundled with car loans for added convenience.
The Service Packages are designed to provide a worry-free aftersales experience by locking in current service prices, shielding customers from inflation. By servicing their vehicles at BYD Authorised Service Centres, customers can ensure their cars receive expert care, maintaining optimal performance and prolonging the vehicle’s lifespan.
Wrapping up 2024, BYD Sime Motors remains dedicated to setting new standards in customer care, ensuring a seamless, reliable and rewarding ownership experience for EV customers in Malaysia, setting the stage for continued growth and innovation in 2025.
For more information, visit https://byd.simedarbymotors.my or follow www.facebook.com/BYDCarsMalaysia or www.instagram.com/bydcarsmalaysia/. For enquiries, contact the Customer Care number at 1300-38-1888.
